Terms & Conditions

Medlock & Langley Limited: Terms & Conditions

1. Introduction
By using this website and/or applying for membership, you agree to comply with these terms and conditions. If you do not agree, please do not use this website or sign up for membership.

2. Definitions

• "Company": Medlock & Langley Limited, 2 Tower House, Askham Fields Lane, York, YO23 3NU, Company No. 16288647.
• "We/Us/Our": Refers to the Company.
• "Client/You/Member": The individual or entity using our services or purchasing membership.
• "Service": Any employee, contractor, or representative of the Company providing professional input and/or documents.

3. Website Use

• The website is for users over the age of 18 with full legal and mental capacity.
• Use must be lawful and respectful.
• We are not liable for errors if legal or tax advice is not sought.

4. General Content and Liability

• All information provided is for general guidance and may change.
• We are not responsible for the content of external links.
• Site content cannot be copied or linked without permission.

5. Intellectual Property

• All site content is owned or licensed by us.
• Use is for personal, non-commercial purposes only unless written permission is granted.

6. Online Services

• We provide document creation guidance based on your input.
• You are responsible for providing accurate and complete information.

7. Wills & LPAs

• Services are designed for simple needs.
• We do not verify identity or legal capacity.
• You are responsible for document accuracy, signing, and registration.
• No legal, financial, or tax advice is provided.

8. Liability Limitations

• We are not liable for losses related to use of our services.
• Seek professional advice for complex matters.

9. Membership Terms and Conditions

9.1 Agreement to Terms
By applying for membership, you agree to these terms and any future amendments provided with prior notice.

9.2 Non-Refundable Membership Fees
All fees are non-refundable once paid, unless cancelled within the 14-day cooling-off period (see Clause 9.4).

9.3 Tier-Based Benefits
Membership benefits vary by tier. The Company may update benefits without affecting the agreement's validity.

9.4 Membership Term and Cancellation Window
Membership has a minimum term of 12 months, as per the schedule on the agreed acceptance of terms unless cancelled within 14 days of the start/signature agreement date, which qualifies for a full refund.

9.5 Legal and Policy Compliance
All services and documents must be used in accordance with laws and any relevant policies or codes of conduct.

9.6 Changes to Benefits or Pricing
We may revise membership pricing or benefits with 30 days’ notice. Continued use confirms acceptance.

9.7 Membership Cancellation
Members may cancel with 30 days’ written notice. Early termination before the end of the agreed term may incur a cancellation fee equivalent to the remaining membership contract value. Services accessed prior to cancellation are non-refundable.

9.8 Member Incapacity or Death
If a member becomes incapacitated or passes away before the end of the membership term, the remaining balance of the contractual membership obligation will still be payable. Executors or legal representatives will be responsible for settling any outstanding balance.

9.9 Termination of Access
Once cancelled or expired, all access to services, updates, storage, and member-exclusive benefits ends immediately.

10. Data Protection

• By sharing third-party data, you confirm you have their consent.
• Data is stored and processed according to our Data Protection Policy.
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11. Disputes
These terms are governed by the laws of England and Wales.

12. Contact Us

Medlock & Langley Limited
2 Tower House, Askham Fields Lane
York, YO23 3NU
Email: info@medlockandlangley.com
Phone: 01423 423 402
Web: www.medlockandlangley.com

Privacy Policy

1. About This Policy
We care about your privacy and are committed to protecting your personal information. This policy explains how we collect, use and look after your data when you visit our website or use our services.

2. Who We Are
We are Medlock & Langley Limited. If you have any questions about how we use your data, you can contact us:

· Email: info@medlockandlangley.com

· Phone: 01423 423 402

· Post: 2 Tower House, Askham Fields Lane, York, YO23 3NU

3. What Data We Collect
We may collect the following information about you:

· Your name, contact details, and date of birth

· Payment details when you make a purchase

· How you use our website

· Your preferences for marketing

· Feedback and survey responses

We do not collect any sensitive information such as health data, religious beliefs or criminal records.

4. How We Collect Your Data
We collect data:

· When you fill out forms or contact us

· Automatically through cookies when you browse our website

· From trusted third parties like payment providers or public records

5. How We Use Your Data
We use your data to:

· Provide our products and services

· Process payments and manage orders

· Communicate updates and handle enquiries

· Improve our website and services

· Send you marketing messages (only if you agree)

You can opt out of marketing at any time by contacting us.

6. Sharing Your Data
We may share your information with:

· Service providers (e.g. IT or payment services)

· Professional advisers (e.g. lawyers or accountants)

· Government or regulatory bodies when required by law

We only share your data when necessary and ensure it is kept secure.

7. Protecting Your Data
We use secure systems to protect your data from being lost or accessed by unauthorised people. Only those who need to see your data to do their job can access it.

8. How Long We Keep Your Data
We only keep your data for as long as we need it. Usually, this is for up to 6 years after you stop using our services, unless we need it for legal reasons or to resolve disputes.

9. Your Rights
You have the right to:

· See what data we hold about you

· Correct any inaccurate information

· Ask us to delete your data

· Object to how we use your data

· Ask us to stop using your data in some situations

· Transfer your data to another provider

· Withdraw your consent at any time (if we rely on it)

To exercise any of these rights, just contact us.

10. Cookies
We use cookies to help our website work better. You can block cookies in your browser settings, but some parts of the website might not work properly.

11. External Links
Our website may link to other websites. We’re not responsible for their privacy policies, so we recommend reading them separately.

12. Updates to This Policy
We may update this privacy policy from time to time. The latest version will always be available on our website. Last updated: 18 July 2025.

13. Complaints
If you’re unhappy with how we’ve handled your data, please contact us first. You also have the right to complain to the UK’s data protection authority at www.ico.org.uk.